Support
How can we help?
- Getting startedYour first case, the map and finding clues.
- Steps & Apple HealthSyncing steps and Health permissions.
- Cases & cluesSuspects, hints from the Chief, the verdict.
- Membership & billingPlans, cancelling, restoring purchases.
- Leagues & friendsHow leagues work and adding friends.
- PrivacyWhat data Lore uses, and why.
Getting started
What is Lore?
Lore is a murder mystery game you play by walking. Every Monday a new case starts. As you walk, clues appear on a real map of your city. Collect them, question the suspects, and name the killer on night 7.
Do I have to walk a set route?
No. Walk wherever you like. Clues appear on streets near you as your step count grows.
What if I miss a night?
Nothing bad happens. The case waits for you. No guilt, no lost progress.
Steps & Apple Health
What does Lore read from Apple Health?
Only your step count. That’s what moves the case forward.
My steps aren’t syncing.
Check that Lore has permission to read Steps in iPhone Settings › Health › Data Access & Devices › Lore. Then open Lore again so it can read the latest count. Steps recorded by another app or a watch reach Lore once they are in Apple Health.
Cases & clues
How many clues are in a case?
Around fifteen, about two each night, across seven nights. Each case has its own set of suspects.
I’m stuck. Can I get a hint?
Yes. The Chief can give you a nudge. How many you get depends on the difficulty: two at Gentle, one at Standard, none above that. Bureau members get two more.
How do I question a suspect?
Open the suspect in your case file, hold the mic button and ask your question out loud. The suspect answers by voice.
Membership & billing
Is Lore free?
Yes. The weekly case is always free. Membership is optional and adds past cases, an early start and more.
How do I cancel my membership?
In iPhone Settings, tap your name, then Subscriptions, then Lore. You can cancel anytime.
How do I restore a purchase?
Open the Detective tab, tap the Bureau card, then tap Restore. Use the same Apple ID you bought the membership with.
Leagues & friends
How are leagues ranked?
By steps. Leagues are weekly and reset every Monday when the new case starts.
How do I add friends?
Open the Detective tab and tap Friends. Share your friend code, or enter a friend’s code to add them.
Contact & feedback
Tell us what you think.
Found a bug? Have an idea for a case? We read everything.
Email us
Playing the beta? Take the beta survey.