1. Who we are
LORE is a walking-based murder-mystery game operated by FrontTribe. This policy explains what data we collect, how we use it, who processes it on our behalf, and the choices you have. Questions? Email support@discoverlore.app.
2. Data we collect
- Account information: Your email address and detective name, plus preferences such as timezone, language, walking level, and daily step goal, are stored to manage your profile and sync progress across devices.
- Location: While the app is open, your device location is used to determine whether you are near a clue. Proximity is evaluated on your device; we do not store a history of your movements on our servers.
- Step & activity data: With your permission, we read your step count from Apple HealthKit (iOS) or the device motion sensors. Daily step totals are stored to drive your case progress, personal records, and the leaderboard. We do not access any other health information.
- Gameplay content: Your case progress, collected clues, verdicts, badges, and the messages you send when interrogating a suspect are stored so the game works and can be resumed.
- Subscription status: If you join the Bureau or leave a tip, we receive your subscription/purchase status from our payments provider. We never receive or store your card or payment details.
- Notifications: If you enable notifications, we store a push token so we can alert you to new clues and cases.
- Feedback: Any feedback you choose to submit is stored so we can respond and improve the app.
- Usage data: Which screens you reach and which steps you complete in the app (for example, how far you got through setup and whether you allowed a permission), and when the app is opened, linked to your account ID. We use it to find where the app is confusing and improve it. It does not include your location, step counts, or messages.
3. How we use your data
We use your data only to run the game and support your account: to unlock and track clues, record your progress and records, rank the leaderboard, generate interrogation replies, deliver notifications you opted into, provide Bureau membership, respond to support requests, and understand how the app is used so we can improve it. We do not sell your personal data, and we do not use it for third-party advertising.
4. Service providers
We share data only with the providers that help us operate LORE, each acting on our instructions:
- Supabase — account authentication and database hosting.
- Expo — delivery of push notifications.
- PostHog (EU hosting) — product analytics for the usage data above.
- RevenueCat — management of subscriptions and purchases.
- Apple & Google — payment processing for purchases made through their stores.
- AI provider (OpenAI): when you interrogate a suspect, the messages you type are sent to our AI provider to generate the character’s reply. They are not used to train third-party models.
5. Subscriptions & payments
Bureau membership is an auto-renewing subscription and tips are one-time purchases, both billed by the App Store or Google Play under their terms. Manage or cancel a subscription in your store account settings. We receive only your entitlement status from RevenueCat and never see your payment method.
6. Data retention & account deletion
We keep your data for as long as your account is active. You can permanently delete your account and all associated data at any time from within the app: open Detective → Settings → Delete my account. Deletion is immediate and cannot be undone. If you need help, contact support@discoverlore.app.
7. Children’s privacy
LORE is not directed to children under 13, and we do not knowingly collect data from them. If you believe a child has provided us with personal data, contact us and we will delete it.
8. Data security
We use industry-standard measures to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, but we work to safeguard your data.
9. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by the “Last Updated” date above and, where appropriate, communicated in the app.
10. Contact us
For any questions about this Privacy Policy or your data, contact us at support@discoverlore.app.